AI generated
physical letters
to contact each of your customers professionally and more personally than ever before.
Classic approach:
Your marketing team wants to reach out to existing customers with letters. It takes one employee 12 minutes to find the right information for each customer and then write a personalized letter. That's five minutes per hour and only 40 per day.
This is not only slow, but also expensive.
From time-consuming to highly efficient and cost-effective.
Send thousands of letters at the touch of a button, each one as personal as if you wrote it yourself.
Endless possibilities with
Data scraping
AI-based company search generates thousands of leads in no time.
CRM - Integration
Any data you collect about your customers can potentially be included in the letters.
Data research
For example, as a hotel you can find out what the weather was like during your guest's last booking and include this in the letter.
QR-Codes
Want to include a CTA in your email? No problem. For each recipient, you can precisely measure who has scanned and be notified in real time if they're interested.
Hubspot
Salesforce
Pipedrive
Microsoft Dynamics
ZOHO
Zendesk
hundreds more...
Case studies to retain existing customers.
Using data from your CRM, vici‒post creates an individual, professional letter for each of your customers.
Travel Agents
CRM data:
・Booked destination and length of stay
・Collected tips for the destination
・Additional services booked
Dear Mr. Brenner,
Your trip to Cairo is just around the corner, and the weather forecast predicts great weather – we're delighted for you and your wife!
For your two‒day stay in Luxor, we'd like to
Campaigns that are tailored exactly to your customers.
With Vici-Post, you can reach your customers the most honest way: by letter. Whether it's a thank you note after a purchase, reactivating old customer relationships, or a handwritten anniversary greeting – we work with you to develop campaigns that are effective and leave a lasting impression.
Each campaign is unique, automated, and perfectly tailored to your target audience in tone and timing. Personal rather than generic—and measurably successful.
Abandoned Checkouts
With our abandoned shopping cart campaign, you can reach your potential customers exactly where digital reminders often go unnoticed: in the physical mailbox. Instead of another email, your customers will receive a personalized letter that speaks to them personally and gently reminds them to complete their purchase.
What goes into such letters?
Typically, an effective letter begins with a friendly opener that directly addresses the customer, e.g.:
"Hello Ms. Müller, you recently expressed interest in our [product name] – we've reserved this item for you again!"
This is followed by a brief shopping cart reminder, possibly supplemented with tips, information about benefits, or exclusive offers that encourage them to purchase.
What data do we need?
・Customer name
・Address (for shipping)
・Details about the abandoned cart (product name, variants if applicable)
Optional: Time of abandonment, individual discounts or promotions
Here's how the campaign works:
We individually formulate your letters and link them directly to your CRM so that each recipient receives a tailored message. Mailings are sent in regular batches to avoid overloading your sales force and ensure the message remains personal.
With Vici-Post, you can rely on a tactile experience that creates awareness and takes customer loyalty to a whole new level.
About the last purchase/visit
With our thank-you letters, you send a strong signal of appreciation – right when your customers have just completed their purchase. A handwritten or personalized letter will be remembered longer than a quick email and strengthens the emotional connection to your brand.
What should be included in such letters?
A successful thank-you letter begins with a personal greeting, e.g.:
"Dear Ms. Meier, thank you for shopping with us. We are pleased that you have chosen our [product name]!"
It can express the joy of the purchase, include tips on using or caring for the product, and give a brief preview of other highlights or service offerings.
What data do we need?
・Customer's name and address
・Information about the purchased product (name, variants, if applicable)
・Date of purchase
How the campaign works:
We create customized letter templates for you that are automatically linked to your customer data from the CRM. They are sent promptly after the purchase.
With Vici-Post, you can transform the moment of purchase into a special experience that delights your customers and builds long-term loyalty.
You can also include this personalized letter directly with your order.
Celebrating a long-standing collaboration
With a personalized letter campaign that honors long-standing customer relationships, you demonstrate genuine appreciation and sustainably strengthen the bond with your customers. A handwritten or individually designed letter for an anniversary conveys closeness and recognition – something that digital messages rarely achieve.
What does such a letter say?
A letter celebrating an anniversary usually begins with a warm greeting, e.g.:
"Dear Ms. Müller, for [X] years now, we have been honored to count you among our valued customers. We would like to thank you very much for your trust."
The text can mention shared milestones, hint at future offers, and build anticipation for more years together.
What information do we need?
・Customer's name and address
・Start date of the collaboration or the anniversary
Optional: Information about previous purchases or services
Here's how the campaign works:
We design the letters individually for your customers and link them to your CRM data. They are sent specifically on the appropriate anniversary date.
With Vici-Post you can make the anniversary a special moment – for your customers and for your company.
Place a suitable upsell
Use the power of a personal touch to introduce your customers to suitable add-on products or upgrades based on their previous purchases. A customized letter captures attention, creates a high-quality impression, and elevates your offerings from the digital noise.
What do such letters contain?
An upsell letter begins with a personalized greeting and a reference to the previous purchase, for example:
"Dear Mr. Müller, we hope you enjoy your [product name]. Did you know that we also offer [complementary product], which is a perfect match?"
The letter highlights the benefits and advantages of the upsell product and invites them to take a simple next step—perhaps with a discount code or personalized advice.
What data do we need?
・Customer name and address
・Previous purchase history (product name, purchase date)
・Information about the upsell products
Here's how the campaign works:
We design the letters individually and integrate them seamlessly with your CRM so that every customer receives a tailored offer.
With Vici-Post, you can take your upsell strategy to a new level – personal, appreciative, and with a high success rate.
We advise you on your letter campaigns.
In a personal consultation (approx. 20 minutes), we'll discuss together what your mailing campaign could look like.
We'll clarify:
・Which target group you best address.
・How the process works – from data transfer to implementation.
・And most importantly: How you can make a lasting impression on your customers with authentic, personal letters.
This website is not part of the Facebook website or Facebook Inc. Additionally, this site is not endorsed by Facebook in any way. Facebook is a trademark of Facebook, Inc. We use Google remarketing pixels/cookies on this site to re-communicate with people who visit our site and ensure that we are able to reach them in the future with relevant messages and information. Google shows our ads across third party sites across the internet to help communicate our message and reach the right people who have shown interest in our information in the past.